Last updated: 28 October 2026
This notice explains how Raiken AI handles personal data collected through this website. It covers the contact form, job applications, and the technical data needed to run and protect the site.
Who is responsible for your data
Raiken AI (“Raiken”) is the data controller for the personal data described in this notice. Our office is in Barranquilla, Colombia.
You can reach us through the contact channels listed on this site, including the contact form and the details in the footer.
What we collect
We collect only what we need for the purposes described below.
- Contact form: your name, work email, company, role, inquiry type, and the message you write.
- Job applications: your name, email, phone number, LinkedIn or portfolio link, a message, your CV file, and your consent.
- Technical data: a hashed version of your IP address and basic form timing data, used only to prevent spam and abuse.
- Cookies: we do not use tracking or advertising cookies. The only cookie we set remembers your language preference.
What stays in your browser
While you complete a form, what you type may be kept temporarily in your browser so that it is not lost when you switch language. This data stays on your device and is cleared when the form is sent or the browser tab is closed.
Please do not include sensitive personal data, such as health, financial, or government ID information, in your messages.
How we use your data
We use personal data only for these purposes:
- To respond to your inquiry and define the next step in the conversation.
- To evaluate job applications and communicate with candidates about open roles.
- To protect the site against spam, abuse, and security incidents.
- To meet legal and regulatory obligations.
Legal basis
Where Colombian law applies, we process personal data with your prior, express, and informed authorization, which you give when you submit a form and accept this notice. You may revoke it at any time.
We process technical data for abuse prevention to keep the site and its users safe. For visitors in the United States, we rely on your consent and on our need to secure the site.
Where your data is stored
Form submissions and application files are stored with Supabase, our database and file storage provider. The data is hosted in the United States, so your personal data may be transferred outside your country of residence.
We share personal data only with providers that help us operate the site, and only to the extent needed. We do not sell personal data.
How long we keep it
After these periods we delete or anonymize the data, unless the law requires us to keep it longer.
- Inquiries: 24 months from the date you contact us.
- Job applications: 12 months from the date you apply, unless you renew your consent so that we can keep your profile for future roles.
Your rights in Colombia
Under Colombian Law 1581 of 2012 and Decree 1377 of 2013, you have the right to:
- Access the personal data we hold about you.
- Update your data.
- Rectify data that is inaccurate or incomplete.
- Request that we delete your data.
- Revoke your authorization at any time.
- Be informed about how your data has been used.
- File a complaint with the Superintendencia de Industria y Comercio (SIC) after first contacting us.
Visitors from the United States
If you are in the United States, you may have additional rights under the privacy laws of your state, such as the right to access, correct, or delete your personal data. Send us your request through the same channels and we will handle it under the process described below.
How to exercise your rights
Contact us through the channels listed on this site, or use the contact form and choose “Something else”. Tell us who you are and which right you want to exercise. We may ask you to confirm your identity before acting on a request.
Under Colombian law, we answer queries within 10 business days and claims within 15 business days. If we need more time, we will tell you why.
How we protect your data
We apply technical and organizational measures to protect personal data, including encrypted connections, server-side validation of every submission, size limits, rate limiting, restricted access to stored data, and security headers.
No online system is completely free of risk, but we work to prevent unauthorized access, loss, and misuse.
Changes to this notice
We may update this notice to reflect changes in our practices or in the law. The date at the top shows the latest version. If a change materially affects how we use your data, we will say so on this page.